Margent Form and Margent Farm ("we", "us", "our") are committed to protecting your privacy and handling your personal data responsibly. This policy outlines how we collect, use, store, and protect your information when you visit our websites, engage with our services, or contact us.

• Margent Form develops and sells bio-composite products for the built environment.
• Margent Farm is an active hemp farm focused on agriculture, education, community events, and sustainable research projects.

Together, we aim to promote low-carbon, nature-based solutions across industries and communities.

We may collect and process the following types of personal data:

a. Information You Provide Directly

• Name, email address, and phone number
• Billing and shipping address
• Payment details (processed securely via third-party providers)
• Event registration details
• Inquiries submitted through our website or contact forms
• Newsletter sign-up preferences

b. Automatically Collected Information

• IP address, browser type, and operating system
• Website usage data (pages visited, time spent, navigation patterns)
• Cookies (see section 7)

We use your data for the following purposes:

• To process and deliver orders of our products
• To respond to inquiries or customer service requests
• To manage event bookings or workshop registrations
• To send newsletters or marketing communications (with your consent)
• To analyse and improve our website and services
• To meet legal or regulatory obligations

We rely on the following legal grounds to process your data:

• Contractual necessity (e.g., fulfilling your product orders or event bookings)
• Legitimate interest (e.g., improving services, managing communications)
• Consent (for optional marketing emails)

Legal obligation (for record-keeping and compliance)

Damaged or faulty goods

If your item arrives damaged or defective, you must:

• Notify us within 3 calendar days of receiving the item
• Include clear photos and a description of the issue
• Email us at info@margentform.com

We will review your claim and, if accepted, offer a replacement, repair, or refund — at our discretion.

Shipping responsibility 

If a return is approved due to damage or fault:

• We will arrange or reimburse the return shipping
• Returned goods must be in original packaging and condition

We do not sell your data. We may share your information with trusted third parties only when necessary, such as:

• Payment processors (e.g., Stripe, PayPal)
• Delivery and logistics providers
• Email marketing platforms (e.g., Shopify)
• Event partners or collaborators (when clearly stated)
• Legal or regulatory authorities (when required)

All third parties are required to respect the security of your data and act in accordance with data protection laws.

We retain your personal data only as long as necessary for the purposes described in this policy, including:

• Order history (up to 7 years for tax and accounting purposes)
• Email subscription preferences (until unsubscribed)
• Event participation records (for internal reference or future invitations)

Our website uses cookies and similar technologies to:

• Enhance your browsing experience
• Analyse website traffic and usage
• Remember your preferences

You can control or disable cookies via your browser settings.

You have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent for marketing at any time
• Object to processing or request restriction
• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise these rights, please contact us at:

info@margentfarm.com

Our website and services are not intended for children under 13. We do not knowingly collect personal data from children.

We may update this policy from time to time. Any significant changes will be posted on this page with a new effective date.

If you have questions about these Terms, please contact:

Margent Farm

info@margentfarm.com

www.margentfarm.com / www.margentform.com